Terms of Service

CallCapture AI, a product of Executive Desk AI, LLC (Florida, USA). Last updated: September 7, 2026

1. Agreement

These Terms govern your use of the CallCapture AI service provided by Executive Desk AI, LLC. By subscribing to or using the service, you agree to them. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.

2. The service

CallCapture AI provides an AI phone receptionist that answers calls to a number you designate, collects caller information, books appointments to a connected calendar where configured, and notifies you of captured calls by text and email. The specific features available depend on your plan.

3. Plans, fees and billing

The service is offered on the month-to-month plans published on our website at the time you subscribe. A one-time setup fee of $499 is charged when your account is provisioned, and is non-refundable except as described in section 5. Each plan includes a monthly allowance of voice minutes and text messages; usage beyond the allowance is billed at your plan's overage rate, voice in blocks of 100 minutes and text in blocks of 50 messages. Unused minutes and messages roll over for up to six months and then expire.

Subscription fees are billed monthly in advance by card through our payment processor, and overage is billed in arrears. You authorise us to charge your payment method for all amounts due. If a payment fails, we may suspend the service until the balance is paid. We may change prices with 30 days written notice, effective at your next billing cycle.

4. Term and cancellation

The service runs month to month. Either party may cancel with 15 days written notice before the next billing date. Cancellation takes effect at the end of the current billing period. Fees already paid are not pro-rated on cancellation, except as described in section 5.

5. 30-day results guarantee

We do not offer a free trial. If, within your first 30 days of live service, our AI has not captured a single missed-call opportunity for your business, we will refund your subscription fees for that period in full on request. The guarantee requires that your number was correctly forwarded to the service for the full period and that your agent configuration was not disabled by you. Requests must be made in writing within 45 days of your start date.

6. Your responsibilities

You agree:

  • to provide accurate business information for agent configuration;
  • to hold the rights to any phone number you connect;
  • to comply with all laws applicable to your calls, including telemarketing, call recording and consumer protection laws;
  • not to use the service for unsolicited outbound marketing calls or texts, or for fraudulent or deceptive purposes, or in any way that violates the acceptable use policies of our telephony providers;
  • and not to resell or white-label the service without our written agreement.

7. Call recording and legal compliance

Calls handled by the service may be recorded and transcribed. Some states require all parties to consent to recording. You are responsible for ensuring that recording is lawful for your business and your callers, and for any disclosure your jurisdiction requires. We provide configurable recording notices; enabling them is your responsibility.

8. Data

You retain ownership of your business information, your caller data, call recordings, transcripts and summaries generated for your account. You grant us a licence to process this data to deliver the service. Our handling of personal information is described in our Privacy Policy. On cancellation, you may request an export of your call data within 30 days, after which it may be deleted.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service. The service depends on third-party telephony, AI and calendar providers. Outages, maintenance, carrier failures and provider changes may interrupt service. We are not liable for calls missed during an interruption.

10. No guarantee of results

The AI answers calls and captures information; it does not guarantee that any caller will book, buy or convert. Revenue figures, ROI calculators and examples on our website are illustrative estimates based on stated assumptions, not promises of results. Actual outcomes vary by business.

11. Disclaimers

Except as expressly stated in these Terms, the service is provided as is and as available, and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue or lost business opportunities, including revenue attributed to a missed or mishandled call. Our total aggregate liability arising out of or relating to the service will not exceed the fees you paid us in the three months before the event giving rise to the claim.

13. Indemnity

You will indemnify and hold us harmless from claims arising out of your use of the service, your calls, your content, or your breach of these Terms or of applicable law.

14. Suspension and termination for cause

We may suspend or terminate the service immediately if you breach these Terms, if your use creates legal or security risk, or if payment is more than 15 days overdue.

15. Changes to these Terms

We may update these Terms. Material changes will be notified by email at least 30 days before they take effect. Continued use after that date constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Palm Beach County, Florida.

17. Contact

Executive Desk AI, LLC. brooklin@aicallcapture.net. 954-481-0211.