Privacy Policy

CallCapture AI, a product of Executive Desk AI, LLC (Florida, USA). Last updated: September 7, 2026

1. Who we are

CallCapture AI ("we", "us", "our") provides AI-powered phone answering and appointment-booking services to local service businesses. Executive Desk AI, LLC is a limited liability company registered in the State of Florida, United States. Contact: brooklin@aicallcapture.net, 954-481-0211.

2. Information we collect

From visitors to this website: contact details you submit through our booking or contact forms (name, business name, email address, phone number); and basic technical and usage data (IP address, browser type, pages viewed, referring page).

From callers to numbers we operate:

  • your phone number and the time, date and duration of the call;
  • an audio recording of the call, where recording is enabled;
  • a written transcript and summary;
  • any information you provide during the call, such as your name, service address, the reason for your call and your availability.

From our business customers: account and billing contact details, business information used to configure an AI agent, and payment records. Card details are handled by our payment processor and are never stored on our systems.

3. Call recording and transcription

Calls to numbers we operate may be recorded and transcribed to deliver the service, create call summaries and improve accuracy. Where the law of your state requires notice or consent before recording, notice is given at the start of the call. If you do not want a call recorded, tell the agent and end the call.

4. How we use information

  • To answer calls, qualify callers, take messages and book appointments;
  • to notify our customer of a captured call by text and email;
  • to create call summaries and monthly reporting;
  • to provide support and schedule demonstrations;
  • to bill for the service and keep financial records;
  • and to detect misuse, secure our systems and comply with legal obligations.

We do not sell personal information, and we do not share it with third parties for their own marketing.

5. Text messages

If you give us your mobile number, we may send you text messages related to your enquiry, such as a link to book a consultation, an appointment confirmation, or a reminder. Message and data rates may apply. Reply STOP to opt out of further messages and HELP for assistance. Consent to receive text messages is not a condition of purchase. We do not share your mobile number or SMS consent with third parties for marketing purposes.

6. Service providers

We use third-party providers to operate the service, including a voice AI and telephony platform, a calendar and scheduling provider, an email provider, and a payment processor. These providers process information only on our instructions and under contract.

7. Business customers as data controllers

Where a business uses CallCapture AI to answer its own calls, that business decides what information is collected from its callers and how it is used. We process that information on their behalf. If you called a business that uses our service and want your information corrected or deleted, contact that business directly, or contact us and we will pass the request on.

8. Retention

Call recordings, transcripts and summaries are retained for as long as the related customer account is active, and then deleted within a reasonable period unless we are required to keep them longer for legal, tax or dispute-resolution purposes. Website enquiry details are retained for up to 24 months.

9. Your rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to object to or restrict certain processing, and to opt out of marketing communications. To make a request, email brooklin@aicallcapture.net. We will verify your identity before acting on a request. Florida and other US state privacy laws may give you additional rights, including the right not to be discriminated against for exercising them.

10. Security

We use reasonable administrative and technical measures to protect information, including encryption in transit and access controls. No system is completely secure, and we cannot guarantee absolute security.

11. Children

The service is intended for businesses. We do not knowingly collect personal information from anyone under 18.

12. Changes

We may update this policy. The last updated date above will change, and material changes will be notified to account holders by email.

13. Contact

Executive Desk AI, LLC. brooklin@aicallcapture.net. 954-481-0211.